Shipping and Return

Shipping

Do offer free shipping on all orders?

We normally do not offer free shipping, but this depends on the promotion mechanics at the time you are looking at the product. For the most updated shipping prices, you can check our product on Lazada!
Note: We do not ship to P.O. Box and PA addresses.
When will I receive my order?
All orders are processed within 1-3 business days.
Shipping will normally 2– 5 business days for delivery (subject to stock availability)
Note: These shipping times are merely estimates. While we are selling this product, shipping times are handled by a third party courier. We will do our best to ensure that your delivery reaches you in a timely manner.
I ordered more than one item. Will they be delivered at the same time?

If you have bought them in one single order, we will ship your order out as a single package and will be delivered at the same time. (Subject to stock availibility)

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the address once the product is shipped out.
What can I do if my shipping is delayed?

We are sorry you are seeing a delay in your shipment. But yeedi is not responsible for the carrier delays. We recommend reaching out to the carrier directly.

What can I do if my shipment arrives damaged?

If your shipment arrives damaged, please reach out to yeedi customer support yeedi@setelco.com.sg, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.

Return

We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase for any reason, simply return it within 7 days after the receipt of the product for a full refund. Our return and refund will be processed within 30 days. Please follow the below instructions to move the process along quicker:

 

  1. Email yeedi@setelco.com.sg with your defect details and order #
  2. Our friendly staff will handle your case from there

 

Note:

  • Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
  • You are responsible for shipping charges with the exception of product defects or a shipping error on our part